17.12 Day 2
14:45-15:30 | Vasiliev & Voronin hall |
Changes in the MICE industry are forcing companies to adapt their business processes. HR issues play a significant role here, as the economic success of a company depends on the performance of its employees, including their ability to handle client requests. This session will discuss the state of human resources in the MICE industry, explore the skills and competencies a modern specialist needs to stay in demand in the job market, and outline the profile of the MICE manager of the future.
Topics for discussion:
- What are the current requirements for MICE professionals in BRICS countries and the Global South, and how will they change in the future?
- Staff rotation. The experienced professional vs. the young and creative—what is the average tenure of a specialist in a MICE agency in BRICS countries and the Global South?
- Demand shaping supply. The ratio of vacancies to candidates in the MICE tourism job market.
- Development of short-term training programs to meet urgent staffing needs. Moscow's experience.
- New demands on the profession. Generation Z is entering the workforce. Is a hybrid work schedule possible for MICE professionals?